If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply Role Specialist Trainer Experience 5-8 Years Location Flexible to work in Global Shifts Disclaimer MarketStar is committed to ensuring integrity and transparency in our recruitment practices We DO NOT charge any fees at any stage of the recruitment process In case you receive any unsolicited requests for payments please report to immediately About MarketStar In everything we do we believe in creating growth for our clients employees and community For the past 35 years we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand sales customer success and revenue operations solutions We are passionate about cultivating career advancements for our people and supporting them through mentorship leadership and career development programs We provide service and support to our communities through the MarketStar Foundation Our exceptional team is the cornerstone of MarketStar s accomplishments We are proud of our award-winning workplace culture and for being named a top employer These achievements are a testament to our six core values embraced by our 3 000 employees worldwide From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth Position Summary We are seeking an accomplished client delivery training lead This role involves supporting the development of technical skills and knowledge required for the team to perform and create memorable experiences while assisting advertisers in code implementation campaign setup Read on to understand more about this opportunity Key Responsibilities Plan design develop and deliver sustainable strategic training and instructional programs to the team Analyze learning needs and develop appropriate training material and plans Conduct new hire training and technical orientation Work with Operations and Quality teams to assess development needs for existing employees and conduct training to fill gaps Identify programs to address competency gaps Conduct regular workshops and refresher training classes on code types and processes Evaluate effectiveness of training and development programs utilizing appropriate procedures Maintain employee training records track and report on training outcomes Stay current in product and process best practices tools and applications Evaluate new product feature functionality conduct feasibility study and provide suggestions recommendations and roll-out plan Upskill groom the reps to improve their domain and troubleshooting capabilities What will you need to succeed in this role Strong leadership and mentoring skills to guide and inspire a diverse team towards continuous improvement Expertise in designing and delivering training programs ensuring they are impactful and aligned with business goals Excellent communication and interpersonal skills to engage with stakeholders and facilitate effective learning experiences Analytical thinking to assess learning needs and measure the effectiveness of training programs Adaptability and continuous learning mindset to stay updated on industry trends best practices and evolving training tools Good to Have Experience in instructional design and curriculum development to create impactful training content Familiarity with e-learning platforms and blended learning techniques to support diverse training needs Certification in training or coaching such as CPTD or similar for added credibility Background in operations and quality control to understand cross-functional team needs Proven experience with data-driven assessment of training effectiveness and improvement Role Requisites 3-5 years of experience in a training or instructional lead role especially in client delivery or customer service environments Demonstrated ability to design and implement training programs that align with business objectives Robust analytical skills to assess learning gaps and training effectiveness Excellent communication and facilitation skills for effective engagement and knowledge transfer Proficiency in tracking training metrics and reporting outcomes to stakeholders What s in it for you Constant Learning and an entrepreneurial growth mindset Employee-centric benefits plan including but not limited to Comprehensive Health Insurance generous Leave Policy Covid Support Vaccination drives Well-being sessions real-time grievance redressal and work flexibility We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks An opportunity to be associated with the world s leading brands as clients To be a part of an organization with more than 60 of homegrown Leaders Customized training programs that are catered to personal and professional development We are an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success Note This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it Responsibilities may change over time to accommodate business needs If You re up for this position hit the Apply Now Button