As an Account Support Associate you ll work closely with the Operations Manager in India and Key Account Managers in US Europe and act as a central point of coordination between internal teams account managers and systems You ll handle operational support tasks from maintaining pricing data to tracking project progress so the KAM team can focus on growing client relationships Work Location Hybrid Office Lcoation Andheri Malad Key Responsibilities Account Manager Support Act as the main contact for Account Managers providing timely updates and ensuring smooth flow of information Pricing Management Maintain and update pricing sheets ensuring accuracy and easy accessibility for stakeholders Purchase Order Execution Create monitor and reconcile POs coordinate with relevant teams to align timelines and deliverables Cross-Team Coordination Follow up with CAD Pricing and Factory teams to ensure tasks are on track resolving bottlenecks proactively System Data Management Keep ClickUp updated with job statuses timelines and notes manage and respond to Zendesk requests in line with SLAs Invoicing Documentation Prepare invoices maintain records and follow up on pending payments or clarifications Recent Request Handling Log and coordinate new project requests from Account Managers ensuring timely kickoff General Administration Support day-to-day operational and administrative requirements to ensure smooth workflow Requirements Customer Support Operations Experience 2-3 years in operations customer service account coordination or similar preferably in manufacturing design or jewelry Comfortable working in Evening shifts Excellent communication skills especially in engaging with internal teams and account managers Organizational Focus Expert at prioritizing and managing multiple ongoing tasks without missing details Highly detail-oriented with the ability to spot and address process gaps early Tech Proficiency Excel Google Sheets familiarity with ClickUp Zendesk or other project ticket management tools Problem-Solving Attitude Self-starter with the ability to independently resolve operational and support-related issues Bonus Points If You Are tech-savvy and explore ways to streamline workflows Have experience in jewelry manufacturing design or similar creative industries Understand custom bespoke product cycles Enjoy working in fast-paced evolving environments where you wear multiple hats Expedited Application Process After applying send a brief email max 150 words to ruchi madetruly com with Subject Line Application for Client Support Associate Candidate Name clearly outlining why you re an ideal fit for this role Be sure to mention any experience managing cross-team coordination using softwares like Zendesk Clickup etc