Job Title Customer Service Advisor eCommerce - UK Shift Location Mumbai Work from Office Only Job Type Full-time Shift Timing Monday to Friday 11 30 AM to 9 30 PM IST 7 00 AM to 5 00 PM UK Time Job Summary We are seeking Mumbai-based Customer Service Advisors to support a UK eCommerce brand with day-to-day customer service operations This is an office-based role involving email and phone support order processing and task tracking You ll be working closely with the UK team to ensure a seamless customer experience Key Responsibilities Handle email and inbound customer calls professionally and efficiently Resolve queries using Freshdesk or Zendesk Process customer orders and returns via Shopify Transparent backlog of emails and open tickets Update internal trackers using ClickUp or Trello Maintain and help improve existing SOPs and documentation Occasionally make outbound calls e g for delivery updates - no sales involved Future Scope Potential to grow into logistics coordination and purchase order management after core CS tasks are established Requirements 1-3 years of experience in BPO or eCommerce customer service Proficiency with ticketing platforms like Freshdesk Zendesk Experience with Shopify preferred Strong written and verbal communication skills in English Familiarity with UK customer service tone and etiquette Ability to coordinate internally in Hindi or Gujarati is a plus Workload 30-50 emails and 20 calls daily Average handling time 5 minutes per interaction Perks Benefits Long-term engagement opportunity Direct exposure to UK-based operations All tools and systems VoIP trackers CRMs provided Location Mumbai - This is a full-time office-based position Start Date Immediate joiners preferred Job Type Full-time Pay 20 000 00 - 30 000 00 per month

📌 Customer Service Advisor (Maharashtra)
🏢 Pinnacle Global Group
📍 Maharashtra