About PhonePe Limited Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016 As of April 2025 PhonePe has over 60 Crore 600 Million registered users and a digital payments acceptance network spread across over 4 Crore 40 million merchants PhonePe also processes over 33 Crore 330 Million transactions daily with an Annualized Total Payment Value TPV of over INR 150 lakh crore PhonePe s portfolio of businesses includes the distribution of financial products Insurance Lending and Wealth as well as new consumer tech businesses Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem in India which are aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services Culture At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday And that starts with creating the right environment for you We empower people and trust them to do the right thing Here you own your work from start to finish right from day one PhonePe-rs solve complex problems and execute quickly often building frameworks from scratch If you re excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us About the Team Join the dynamic PhonePe AML Operations team contributing to the Trust Safety initiative aimed at enhancing the security and reliability of PhonePe products This high-impact team focuses on mitigating ML TF risks through adept control implementation and swift actions If you aspire to shape processes and digital tools unravel financial transactions and identify trends patterns of concerns affecting millions of customers seize the opportunity to collaborate with top-notch professionals and turn your dreams into reality with purpose and agility - this is your opportunity About The Role We are seeking a seasoned professional to join as Senior Manager - Trust Safety a strategic leadership role responsible for driving compliance governance and operational excellence across the Trust Safety domain The role involves leading people and processes interpreting regulatory requirements and designing policies that safeguard the organization s operations in line with evolving regulatory expectations This position requires a strong background in AML Sanctions KYC Onboarding Fraud Risk Compliance Advisory Operations Management and Policy Formulation within Banking NBFC FinTech or broader BFSI industries If you are passionate about building frameworks that balance growth with compliance this is the role for you Key Responsibilities Strategic Compliance Policy Design Interpret and implement requirements from RBI SEBI IRDAI Ministry of Finance Ministry of Electronics IT and other regulatory bodies Draft review and implement entity-level policies frameworks and operational guidelines for the Trust Safety function Ensure alignment of policies with both regulatory expectations and internal risk appetite Regulatory Understanding Advisory Stay updated on Master Directions Circulars Guidelines and Notifications issued by regulators and government ministries Provide proactive advisory on compliance requirements risk implications and operational integration Review and interpret legal and regulatory terminologies to support compliance documentation and governance needs Operations Risk Management Collaborate with business compliance operations and risk teams to embed policies and controls into day-to-day processes Ensure timely and accurate regulatory reporting and maintain proper documentation standards Identify gaps design corrective actions and improve processes to enhance operational resilience People Leadership Stakeholder Engagement Lead and mentor a team fostering a culture of ownership compliance-first mindset and professional development Collaborate with senior management business leaders and regulators to align strategic objectives with compliance outcomes Qualifications Skills Education Graduate Degree required MBA LLB CA or other postgraduate qualifications preferred Experience 8-10 years of relevant experience in Compliance Advisory Regulatory Policy and Operations Management within BFSI Banking NBFC FinTech Technical Expertise Hands-on experience in drafting policies frameworks and compliance documentation Strong understanding of RBI Master Directions SEBI guidelines IRDAI regulations and Ministry notifications Basic familiarity with legal and regulatory terminology Experience with regulatory reporting requirements Leadership Proven track record of managing teams and influencing stakeholders across functions Skills Excellent drafting communication analytical and problem-solving skills with the ability to navigate complex regulatory environments Why Join Us Take on a strategic leadership role shaping the Trust Safety framework of a leading organization Work at the intersection of compliance operations and innovation in a fast-paced ecosystem Collaborate with industry experts and regulators building policies that impact millions Drive compliance excellence while fostering a safety-first culture across the company If you are a compliance leader with a passion for Trust Safety policy design and regulatory strategy we d love to hear from you PhonePe Full Time Employee Benefits Not applicable for Intern or Contract Roles Insurance Perks - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy Retirement Perks - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally regardless of gender sexual preference religion race color or disability If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form Read more about PhonePe on our blog