Role Title AVP Supplier Management Monitoring QA - L10 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies Synchrony celebrates 52 Women Talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Our Way of Working We re proud to offer you choice and flexibility At Synchrony our way of working allows you to have the option to work from home or at the office premise Occasionally you may be required to commute to the office for in person engagement activities business or team meetings training and culture events Organizational Overview Role will be part of the Synchrony India Finance team under the Source to Pay team which is responsible for managing the full cycle of supplier activity including supplier risk management Role Summary Purpose The Supplier Monitoring Quality Assurance Manager has responsibility for assuring that the technology tools people and processes that support performance monitoring of Synchrony suppliers are operating in accordance with program guidelines so that areas of concern are promptly identified and escalated as appropriate This role will work with functional supplier management and Quality Assurance QA personnel to resolve key concerns about those suppliers The role will have to access compile and analyze information from Synchrony s Source to Pay platform Coupa Reporting and analysis are used to monitor overall program performance and identify areas that require intervention by Supplier Management Program leadership Key Responsibility Master a deep understanding of the underlying purpose of Supplier Monitoring requirements in managing Supplier performance and mitigating the risk of outsourcing services Support functional supplier managers in understanding Program expectations for Supplier Monitoring including documentation and evidence Drive accountability with functional supplier managers to assure timely and accurate completion of assigned monitoring activities Participate in training education communication opportunities including Supplier Manager Certification Quarterly Supplier Management Forums Monthly Newsletters Open Office Hours and ad-hoc sessions as necessary Suggest continuous improvements to monitoring activities to ensure they are effective meaningful and performed efficiently Understand how and why monitoring activities are assigned to each supplier based on risk characteristics and category of service Monitor ongoing supplier management activities in Coupa by reviewing analytical and control reports to assess whether the system is working as intended As problems are identified identify root cause determine actions needed to address and minimize adverse impact to users Oversee the monitoring activity triggering process Work with supplier management program stakeholders to resolve requests to modify monitoring activity assignments Review on a test basis work performed by functional quality assurance personnel to verify that Supplier Managers have completed assigned monitoring activities Coach new personnel on testing and reporting procedures Escalate situations where quality assurance and the underlying monitoring is missing or incorrect Cross train with Supplier Evaluation team member to provide backup for vacations and staffing changes Maintain process documentation including Standard Operating Procedure Reports and Training Job Aids Support Regulatory Audit and other requests for data and documentation participate in examinations audits as necessary Develop and present periodic reports to Senior Management including risk trends that can be obtained from monitoring activities Demonstrate deep up-to-date knowledge of regulatory compliance of the financial services sector Execute other duties as assigned Required Skills Knowledge Experience with risk management concepts including supplier management and monitoring Experience with Coupa and its related modules example Core Coupa Risk Assessments etc Strong facilitation and problem solving Proficient in Excel including pivot tables and complex conditional formulas Direct experience providing business requirements and performing user acceptance testing Strong Communication skills including ability to communicate to all levels of the organization verbally in writing and through PowerPoint presentations Goal-oriented and must be self-motivated and able to work undirected 5 years financial services industry experience with a bachelor s degree in lieu of a bachelor s degree 7 years financial services industry experience 3 years of previous process management leadership experience Desired Skills Knowledge Direct experience at a Bank Financial Institution or major supplier to Financial Services industry Experience with Supplier Management and Supplier Management business tools preferably within financial services industry Demonstrated experience influencing and working effectively with senior management and peers to launch new processes or improve existing Demonstrated ability to solve open-ended problems with minimal direction from initial idea through full implementation Intelligence gathering background preferably of suppliers supporting financial industry Project management experience driving project execution through planning tracking reporting and control Direct experience providing business requirements and performing user acceptance testing Strong analytical risk management and problem-solving skills with ability to summarize data identify trends evaluate risk opportunities and innovate Demonstrated independent strategic thinking Self-motivated strong sense of urgency ability to energize others to act Excellent organization prioritization and detail-oriented skills Customer service mindset Team player and proven ability to work cross functionally as well as within own function Experience defining technical requirements Demonstrated success in managing time and achieving stretch goals in a varied and high pressure work setting Eligibility Criteria Bachelor s degree with 5 years of experience in procurement supplier risk management or supplier management or in lieu of a degree 7years of experience in procurement supplier risk management or supplier management Work Timings Core hours of 8 00AM to 11 30AM EST Flexible on balance of shift Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be any corrective action plan First Formal Final Formal LPP L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible L8 Employees can apply Grade Level 10 Job Family Group Sourcing