DESCRIPTION Amazon s mission is to be Earth s Most Customer-Centric Company and our award-winning Customer Service CS team is an essential part of that mission Amazon CS is one of the largest customer service organizations in the world The Customer Engagement Technology CET organization powers CS by developing elegant customer- and Customer Service Associate CSA -facing products globally These products offer effortless self-service and automation solutions to our customers When customers prefer to interact with a human we enable CSAs to effectively and elegantly solve customers issues using our associate-facing products powered through human-centered design Our team is looking for a talented and experienced Senior Manager ML Data Ops to work across CET Product Operations UX Design CS Business Verticals e g Digital Devices Shipping and Delivery Services and other Amazon teams to improve customer and associate experiences Specifically you will be managing a team that will develop mechanisms and processes to enable the CET team to move quickly and deliver world-class customer experiences Your team will work with teams across the CS organization and will build and manage cross-functional mechanisms including Change Management Intake and goal tracking A successful candidate should thrive in a highly cooperative ambiguous creative and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results Key job responsibilities Lead cross-functional teams and manage large-scale programs Implement data-driven strategies and analyze key performance metrics Drive innovation through experimentation and rapid iteration Identify opportunities for process improvement and operational efficiency Build strong stakeholder relationships across all organizational levels Measure and optimize program effectiveness through analytics A day in the life Amazon offers a full range of perks that support you and eligible family members including domestic partners and their children Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment The benefits that generally apply to regular full-time employees include 1 Medical Dental and Vision Coverage 2 Maternity and Parental Leave Options 3 Paid Time Off PTO 4 401 k Plan If you are not sure that every qualification on the list above describes you exactly we d still love to hear from you At Amazon we value people with unique backgrounds experiences and skillsets If you re passionate about this role and want to make an impact on a global scale please apply About the team The mission of the CET team within Customer Service is to create Earth s best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and efficiently You will be a key component of our leadership team and will enable the organization to deliver world-class experiences for our customers BASIC QUALIFICATIONS Experience in program or project management Experience delivering cross functional projects Experience working cross functionally with tech and non-tech teams Bachelor s degree Experience in team management Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS Business Analytics experience Six Sigma Green Belt Certification MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Job details IND KA Bangalore Project Program Product Management-Non-Tech

📌 Sr Manager, Ml Data Ops, Customer Engagement Technology (Karnataka)
🏢 Amazon.com
📍 Karnataka