Company Description Novotel Mumbai Juhu Beach is Accor s breathtaking beachfront property located in the financial capital of India Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese Indian Italian and Continental cuisines Located 3 2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property Main Duties Administration To ensure that all departmental operations manuals are prepared and updated annually To maintain the daily log book To submit to Food and Beverage office the following monthly outlet report monthly objective review trainer s report and promotions analysis To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business To maintain outlet communication board To submit all guest staff incident reports To report Lost Found items and handle them in accordance to the Policy Procedures To attend weekly Food Beverage meeting and daily operations meeting To control requisitioning storage and careful use of all operating equipment and supplies Customer Service Ensure that all employees establish a rapport with guests Handle all guest requests and enquiries on food beverage and service To be demanding and critical when it comes to service standards To ensure that the outlet team projects a warm professional and welcome image Financial To have a complete understanding of financial aspects of the outlet To ensure that the monthly forecasted Food Beverage revenue figures are achieved To strictly adhere to the established operating expenses and ensure that all costs are controlled To obtain and account for the correct settlement of all sales and be overall responsible for cashier floats and their maintenance To handle voiding correcting changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift To identify and correct any errors To implement a consistent guest recognition programs and maintain a relevant guest database Operational To provide a courteous professional efficient and flexible service at all times following Novotel Standards To have a full working knowledge and capability to supervise correct and demonstrate all duties and tasks in the assigned place of work to the standard set To be entirely adaptable and adapt to rotate within the different sub departments of the Food Beverage division or any other department of the hotel as assigned To be fully conversant with all services and facilities offered by the hotel To perform opening and closing procedures established for the place of work as assigned To have a thorough understanding and knowledge of all Food Beverage items in the menu and the ability to recommend Food Beverage combinations and up selling alternatives To ensure that the place of work and surrounding area is kept clean and organized at all times To monitor operating supplies and reduce spoilage and wastage To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the manager if no immediate solution can be found and assure follow up with guests Personnel To identify training needs and plan training programs for the employees To ensure that the outlet employees are adequately trained and have the necessary skills to perform their duties with maximum efficiency To liaise and inform Food Beverage department and Human Resources department of all training sessions To fully support the departmental trainers function in the department assigned develop department trainers and assign training responsibilities To assist in the training of Food Beverage cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency To ensure that all employees provide a courteous and professional service at all times To supervise the employees within the department ensuring that the correct standards and methods of service are maintained as stated in the department operations manual To conduct staff yearly performance appraisal To ensure that all employees maintain a high standard of personal appearance and hygiene at all times To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times To assist in the building of an efficient team of employees by taking an active interest in their welfare safety and development To ensure that all employees have a complete understanding of and adhere to the hotel s employee rules regulations To ensure that all employees have a complete understanding of and adhere to the hotel s policy relating to fire hygiene health and safety Other Duties To assist in carrying out quarterly bi-yearly yearly inventory of operating equipment To carry out any other reasonable duties and responsibilities as assigned To liaise and organize with Housekeeping department that the established cleaning schedules are strictly adhered to To coordinate all repair and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet Occupational Health Safety To ensure that all employees have a complete understanding of and adhere to the hotel s policy relating to fire hygiene health and safety Employee Responsibility All employees to safeguard their health and safety and the health and safety of others in the workplace Replacement and Temporary Mission Be ready and responsible for any job which may be assigned by the Management Additional Information Interacts with Contractor Supplier to develop new product and alternative Stays in contact with staff in the department managing by example Maintains open door policy and encourages team work with subordinates Occupational Health Safety Ensures proper upkeep of fire safety system Ensures government regulations for boilers electrical installation environmental issues etc are strictly followed Employee Responsibility All employees to safeguard their health and safety and the health and safety of others in the workplace

📌 Team Leader - F&b Service (Mumbai)
🏢 Accor
📍 Mumbai