Position Customer Support Executive Company Docterz Health-Tech Pvt Ltd Location Mumbai Experience Minimum 1 year in customer support Qualification Graduate About Us Docterz Health Tech is a fast-growing health-tech startup led by doctors engineers and data scientists focused on building cutting-edge OPD software and digital solutions for medical professionals Key Responsibilities Handle inbound and outbound calls with doctors and clinic staff Resolve queries related to our OPD software and services Provide onboarding support and training to new doctor clients Document and escalate technical issues to the relevant teams Follow up on pending queries and ensure timely resolution Maintain high customer satisfaction and build strong relationships with doctors Skills Required Robust verbal and written communication skills Tech-savvy with the ability to understand and explain software features Prior experience in healthcare health-tech support preferred Patience empathy and ability to deal with busy medical professionals Proficiency in MS Office and CRM tools Job Types Full-time Permanent Fresher Pay 25 000 00 - 35 000 00 per month Benefits Paid sick time Paid time off Work Location In person