DESCRIPTION Program Manager to lead one of the verticals within the GO-AI Operations Support Center OSC This role oversees a team of 300 OSC experts driving excellence in Standard Operating Procedures SOPs audit frameworks and annotation quality to support AI ML models Key job responsibilities Strategic Leadership Lead program and change management initiatives for OSC operations Develop and implement strategies to enhance SOP management training and audit processes Drive SLA metrics for accuracy program onboarding and customer experience Program Management Evaluate and prioritize current annotation program requests based on risk analysis Design and implement robust sampling methodologies for various audit types Monitor OSC program health through KPI tracking and improvement initiatives Generate insights for process automation and Gen-AI implementation Stakeholder Management Partner with internal external stakeholders on SOPs audits and training processes Present findings and recommendations to senior leadership Manage executive customer relationships and key business stakeholders Team Leadership Lead and develop a high-performing team of 300 professionals Drive continuous improvement and innovation in OSC processes Implement training initiatives for team upskilling About the team The GO-AI team provides augmented learning in the Machine Learning pipeline for Amazon Robotic Fulfillment Centers globally We deliver Near Real Time-Human in the Loop NRT-HITL solutions requiring high cognitive ability through annotation workforce management and specialized central teams supporting programs like Nike CPEX ADAR and other Fulfillment Technology initiatives BASIC QUALIFICATIONS MBA PMP certificate 7 years of team management experience 7 years of program or project management experience Experience defining program requirements and using data and metrics to determine improvements 10 Experience in annotations training audits or operations PREFERRED QUALIFICATIONS Amazon Fulfillment Center Experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Program Manager Iii Osc, Global Operations Artifitial Inteligence (Telangana)
🏢 Amazon.com
📍 Telangana