Handle incoming calls emails and walk-in inquiries from clients providing accurate and helpful information about visa services Guide customers through the initial stages of the visa process including basic eligibility checks and documentation requirements Maintain a professional courteous and empathetic approach while resolving client queries or complaints Ensure prompt follow-up with clients to provide updates on their application status and any pending requirements Coordinate with internal departments to ensure that client issues are addressed and resolved in a timely manner Record customer interactions and maintain detailed logs of inquiries feedback and resolutions in the CRM system Continuously update knowledge of visa processes embassy rules and service offerings to provide reliable support to customers Apply Now btwgroup co careers Job Types Full time Fresher Pay 14 500 00 - 18 500 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Associate (Maharashtra)
🏢 Important Company of the Sector
📍 Maharashtra