- Manage international air ticketing operations, including reservations, cancellations, and refunds.
- Handle passenger queries related to flight schedules, fares, and travel itineraries.
- Process ticket changes, upgrades, and rebookings using Amadeus, Galileo, Sabre systems.
- Ensure accurate processing of fare rules and restrictions for seamless travel experiences.
Job Requirements :
- 2-8 years of experience in air ticketing with a focus on domestic and international ticketing processes.
- Proficiency in GDS (Global Distribution System) such as Amadeus, Galileo, Sabre or WorldSpan.
- Robust knowledge of IATA regulations and industry standards for airline process flowcharts.
- Excellent communication skills with ability to handle complex passenger queries.