Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of domestic BPO/Call Centre operations and processes.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Robust analytical and decision-making skills.
- Experience with team management tools and software is an added advantage.

📌 Team Leader- Operations|Domestic (Gurugram)
🏢 TP
📍 Gurugram