We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer service and operations management.

Roles and Responsibility

- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Analyze customer feedback and provide insights to enhance the customer support process.
- Train and coach team members to improve their skills and knowledge.




- Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

- Proven experience as a Team Leader or Manager in a customer-facing environment.
- Strong understanding of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer support tools.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad