Job Description
Job Title: Technical Sales Support Engineer
Location: Devanahalli, Bangalore India
Department: Engineering
Reporting To: Engineering Manager
Qualification: Bachelors in Electrical/ Mechanical Engineering or equivalent.

Job Summary:
The Technical Sales Support Engineer will serve as the key technical interface between customers, the sales team, R&D;, quality, and manufacturing functions. The role is responsible for RFQ evaluation, application engineering, customer technical support, product selection, technical proposal preparation, complaint analysis support, and technical documentation management for HVDC contactors and related products.
The position requires robust technical knowledge of DC switching applications, EV systems, battery protection, and contactor integration to support business growth and customer satisfaction. The role will play a critical part in converting customer requirements into technically optimized solutions while ensuring timely support throughout the product lifecycle.

Key Responsibilities:
1. RFQ & Enquiry Management

- Review and evaluate customer RFQs and technical specifications.
- Perform application-based product selection and suitability analysis.
- Support the sales team with technical recommendations and proposal inputs.
- Prepare technical compliance matrices and product comparison reports.
- Ensure RFQ responses are completed within defined turnaround times.
- Coordinate with R&D; and manufacturing teams to evaluate special requirements.

2. Customer Technical Support

- Provide technical support related to product selection, application engineering, derating curves, switching performance, and system integration.
- Resolve customer technical queries related to contactors, relays, BDU, and PDU applications.
- Support customer discussions, technical reviews,



and product presentations.
- Conduct customer visits to understand application challenges and recommend appropriate solutions.
- Assist customers with fitment validation, electrical endurance requirements, and compliance discussions.

3. Application Engineering & Validation Support

- Analyze customer operating conditions and application requirements.
- Support validation planning and interpretation of test results.
- Provide technical calculations, simulation inputs, and performance assessments.
- Support product benchmarking and competitive analysis activities.
- Identify opportunities for product improvement and value engineering.

4. Complaint Analysis & Resolution Support

- Support investigation of customer complaints and field failures.
- Coordinate root cause analysis activities with Quality and Engineering teams.
- Prepare technical reports and corrective action recommendations.
- Manage escalation cases and ensure timely communication with customers.
- Participate in field visits for critical issue resolution when required.

5. Technical Documentation Management

- Prepare and maintain product datasheets, catalogs, application guides, and technical manuals.
- Validate technical specifications before release to customers.
- Support development of technical presentations and training materials.
- Maintain documentation accuracy and revision control.
- Support audit and compliance-related documentation requirements.





6. Cross-Functional Coordination

- Work closely with Sales, R&D;, Quality, Purchase, and Manufacturing teams.
- Ensure technical alignment throughout the enquiry-to-delivery process.
- Support new product development initiatives based on customer requirements.
- Drive timely resolution of technical and commercial challenges.
- Participate in design reviews and project meetings.

Required Skills & Qualifications:

- Strong understanding of HVDC contactors, relays, BDU, PDU, and EV electrical systems.
- Knowledge of DC switching, electrical endurance, arc suppression, and current interruption.
- Ability to read electrical schematics and technical specifications.
- Familiarity with battery systems, VCU, BMS, and vehicle electrical architecture.
- Good analytical and problem-solving skills.
- Strong customer-facing and presentation skills.
- Proficiency in Microsoft Office and technical report preparation.
- Excellent verbal and written communication skills

Preferred Qualifications:

- 38 years of experience in technical sales support, application engineering, product engineering, or customer support.
- Experience in EV, automotive, industrial automation, renewable energy, or high-voltage electrical products.
- Exposure to customer interactions with OEMs, Tier-1 suppliers, and industrial customers.
- Knowledge of competitive products and market applications.

Work Environment:

- Office-based role with frequent customer interactions.
- Occasional travel to customer locations, testing facilities, and manufacturing plants.
- Cross-functional engagement with Sales, Engineering, Quality, and Operations teams.
- May be required to support critical customer projects and urgent technical escalations.

📌 Technical Sales and Support Engineer (Devanahalli)
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📍 Devanahalli