So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone
responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is
qualied for this role. We make sure we get the best of the best, after all, we are a ridiculously good
company so we make sure our employees are top notch. Now we need your full concentration
because its time to imagine what its like being a Senior Learning Experience Manager.
Imagine yourself going to work with one thing on your mind: that you will select, train, and provide
work guidance for Training Managers and Supervisors. As you tackle your current tasks for the day, you
know that it will lead to one thing: that you will handle the Product Training branch of the Learning
and Development Team. The Leader will represent Learning Experience for the Site in all site
initiatives
As a Site Senior Learning Experience Manager, you manage the initiation, development, and
implementation of the TaskUs training department's site wide initiatives and drive campaign specic
training department's site wide initiatives and drive campaign specic training programs for Team
Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to
create and maintain any necessary materials related to maximizing campaign task mastery and
personal development. You will pioneer all campaign specic training needs and programs in the
organization. You will create and execute TL and TM development training which includes; detailed
curriculum, training, and evaluation.



You will provide campaign specic training that is suciently
technical but engaging. You will act as the in house expert, maintain all relevant training materials
and documents for all levels for trainees; from new teammates to tenured team leaders. You will
ensure that all training provided is aligned with the specic campaign and TaskUs' broader business
objectives. You will proactively explore the specic needs of every department and campaign to
develop training materials as needed. You will propose and publish a year long training calendar with
specic quarterly objectives. You will plan total Training policies, programs, new testing tools,
methods and systems to ensure products and services meet quality standards.
So, do you have what it takes to become a Senior Learning Experience Manager?
Requirements:
So what is it were looking for? Well, since this is a managerial post we need someone who already
has the experience to even call themselves as one. With this, we need someone with at least 5
year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product
Training.




What else? You must also have the ability to support multiple teams across multiple programs within
your site. You must also be highly creative and dynamic. Are you someone who can work
independently? Not afraid of being alone? Then great! Because you must be highly motivated with
the commitment to oversee projects to completion and ability to adapt and level any training
materials to given audience.
This is a training post after all, so a strong background in product training is a MUST. You must be
excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in
Google and MS Oce applications is a need.
About TaskUs:
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the
customer support, AI operations and content security services that power the worlds most
innovative companies. Listed as one of Glassdoors 100 Best Places to Work, USA Todays Best

Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First
company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America
for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the
company raised over $250mm in 2018 from the worlds largest private equity rm, Blackstone.
TaskUs currently has over 20,000 employees and oces across the U.S., Philippines, India, Taiwan,
and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To nd out more visit www.TaskUs.com.

📌 Training Manager (Gurugram)
🏢 TaskUs
📍 Gurugram