Role & responsibilities

Description:
• As a ServiceNow Solution architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITAM (SAM & HAM), Discovery & CMDB experience.
• Strong experience with ITAM processes and can guide customers through understanding technical solutions to their business requirements.
• You will customize ServiceNow applications and facilitate rollout of current applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.
• Experience in Flow designer, Business rules, Scripting, Integrations & Logic implementations.
• Configuring integrations between ServiceNow via REST/SOAP web and other applications.
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of the resulting maps, impact rules and event management work.
• Promote your update sets and data across applicable SN environments.
• Remediate any production incidents that arise related to this scope.




• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency.

Requirements:
• 7+ years experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB.
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud.
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ability to create technical design documents and user documentation.
• Adapts quickly in a fast-paced environment!

📌 Servicenow Architect-ITAM (Bengaluru)
🏢 Prodapt Solutions
📍 Bengaluru