Job Details:
Job Role: Commercial Helpdesk
Job Location: Bangalore (Electronic City)
Qualification: B.com; M.com , MBA with Commerce background

Experience : 0-2yrs

Preferred : Male Candidates

Key Responsibilities

- Provide support to our Jewellery store teams via phone, email, and helpdesk tickets.
- Process system-based approvals such as order cancellations, gold rate password requests, loan/PSV configurations, and credit note transfers.
- Verify and process refund-related documents, gift card validations, and suspended order activations.
- Update system configurations,upload files, and maintain accurate records.
- Troubleshoot software and system-related issues and provide timely resolutions.
- Guide users on system processes and best practices.

Skills Required





- Positive communication skills in English and Hindi (Mandatory).
- Proficiency in MS Excel and basic computer applications.
- Basic accounting knowledge.
- Strong problem-solving,convincing, and stakeholder management skills.
- Experience with CRM/helpdesk tools is preferred.

Compensation:

- 21,000 in-hand (UG)
- 25,000 in-hand (PG)
- 30,000 in-hand (with experience)
- PF + Insurance + Attractive Incentives

Work Details:

- 6 Days Working (Tuesday To Sunday)
- Work timings : 12pm-9pm (might extend also)- candidate must be flexible
- Sunday mandatory working
- Weekly Off (Between Monday - Wednesday)
- Preferred Male Candidates only

📌 Commercial Help Desk (Bengaluru)
🏢 Titan Company
📍 Bengaluru