Role TL - Application Support Engineer Location Chromepet Chennai Type Full-time Experience 3 to 5 Years Logistics IT experience preferred Preferred Candidate We are seeking a highly experienced professional with a strong background in logistics application support Candidates based in or near Chromepet or those willing to relocate are preferred The ideal candidate should also have prior experience in leading and managing a support team As a member of the Support team your primary focus will be to interact with customers and troubleshoot issues related to our application You are expected to provide prompt responses via email phone and our Help Desk Ticketing System As a TL - Application Support Engineer you will deliver strategic application support to ensure the highest level of customer satisfaction Responsibilities include analysis design development debugging and proactive ownership for timely issue resolution You will also be responsible for guiding mentoring and managing a team of support engineers Roles and Responsibilities Interact directly with customers to troubleshoot and resolve application issues Respond promptly to queries via email phone and the ticketing system Take initiative and ownership to drive quick and effective resolutions Lead and manage the support team to ensure high performance and collaboration Contribute to team responsibilities for efficient support operations Build and manage support integration environments Collaborate with other teams to strengthen the cross-functional support model Act as Bug Development Engineer BDE and manage bug prioritization for development Serve as a pre-bug reviewer to assist and guide peers in resolving issues independently Work with Product Strategy to recommend product improvements Handle complex technical issues during critical customer escalations Collaborate with the development team to enhance tools and system integration Be open and available for travel across states and abroad as required Qualifications UG PG Degree with solid computer skills and relevant technical knowledge Proven experience in building or troubleshooting enterprise business applications Experience in implementation support consulting or development of enterprise applications Prior experience in leading a technical support team is essential Strong diagnostic and troubleshooting skills using industry-standard tools Deep knowledge in performance tuning and optimizing applications Familiarity with enterprise application aspects product expertise log analysis structured troubleshooting etc Sound understanding of networking database configuration server web server optimization load balancing and SQL tuning A willingness to mentor junior team members and share knowledge of new products and technologies is highly desirable Job Type Full-time Benefits Health insurance Provident Fund Ability to commute relocate Chennai Tamil Nadu 600044 Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Required Experience Application support 1 year Required Team Handling 1 year Preferred Language English Required Location Chennai Tamil Nadu 600044 Preferred Work Location In person Expected Start Date 01 08 2025

📌 Tl-application Support Engineer (Tamil Nadu)
🏢 Fresa Technologies
📍 Tamil Nadu