JOB DESCRIPTION Join our team and shape the future of digital payments Be at the forefront of revolutionizing payment operations driving efficiency and enhancing our financial systems Unlock your potential and make a meaningful impact in a fast-paced and innovative environment As a Payment Lifecycle Manager I within Payments Operations you will play a pivotal role in enhancing our payment operations framework by streamlining processes implementing current technologies and developing operational functions You will manage payment processing across various products ensuring smooth fund transfers and reconciling purchase and sales options futures or securities while leveraging your proficiency in automation cybersecurity and anti-fraud awareness to ensure security and efficiency Your ability to manage stakeholders influence decisions and handle conflicts will drive mutually beneficial outcomes and your strategic planning skills will guide our direction and resource allocation decisions Additionally your proficiency in AI ML will be utilized to solve complex problems and enhance processes applying your knowledge in market product and process improvement to optimize operations Job responsibilitiesReview and process payments across various products ensuring accurate and timely fund transfers while resolving production or quality issues and escalating delays to management and stakeholders Manage and deliver moderately complex payment lifecycle projects contributing to client experience transformation initiatives and process optimization Lead or contribute to operational initiatives providing expertise in automation process re-engineering risk management cybersecurity and anti-fraud opportunities Conduct research and data analysis to resolve non-routine payment lifecycle issues including cash trade merchant or commercial card transactions and fraud detection Apply knowledge of systems architecture and automation technologies to identify inefficiencies improve quality and enhance customer experience while defining project requirements and metrics Build effective relationships with stakeholders and teams to drive mutually beneficial outcomes ensure smooth operations and participate in fraud prevention and talent development Required qualifications capabilities and skills8 Years of experience of Payments Cash Treasury Operation dealing with operational process controls and problem solving Demonstrated ability in operations leadership or management within payments with at least two years of experience showcasing advanced knowledge of global payment processing operations products and systems architecture to effectively support efficiency and change management Demonstrates self-reliance and a proactive approach to problem-solving with the ability to navigate dynamic environments and shifting workloads across complex products Proficient in data analysis techniques capable of interpreting and communicating insights to inform decision-making with senior stakeholders Applies a commercial and growth mindset to adapt to fast-paced operations and new business initiatives leveraging strong interpersonal skills to optimize relationships and collaboration Understands cybersecurity controls and anti-fraud strategies to protect information and systems with familiarity in continuous improvement methodologies and design thinking techniques Proficient in using automation technologies to optimize payments processing with a proven track record in enhancing customer experience throughout the customer journey Preferred qualifications capabilities and skillsExperience in global payments is desirable with understanding of accounting and money move processes Knowledge of ISO or Swift message processing or management Strong listening interpersonal written and oral communications skills with the ability to effectively communicate issues and results to management ABOUT US JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our FAQs for more information about requesting an accommodation ABOUT THE TEAM J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world