Skills Required - Proven experience in customer relationships client handling problem solving and coordination preferably in the logistics shipping or freight forwarding industry Preference will be given to candidates with experience in import-export documentation and awareness of Incoterms and international logistics procedures and industry regulations Preference will be given to candidates with experience in cross selling Excellent verbal and written communication skills especially in English Excellent interpersonal skills Strong problem-solving abilities and the ability to work well under pressure Familiar with Microsoft office Google drive and Google- sheets Ability to multitask prioritize and manage time effectively A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service Strong followup skills Self motivated agile and proactive and results oriented KRAs - Virtually ensuring smooth inbounds and outbounds with coordination with internal teams Resolve customer complaints and grievances immediately Communication with domestic international clients to receive and process orders Oversee the accounts of assigned clients ensuring their logistics needs are met efficiently Collaborate with the sales team to negotiate and renew contracts with clients Cross-selling and upselling of other products and services Maintaining financial health and receivables of customer accounts and ensuring timely payments Work closely with other departments such as sales operations warehousing customs clearance and finance to coordinate efforts and ensure seamless service delivery to clients Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Advantages Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location In person