Patient Care CoordinatorKey Responsibilities Patient Admission Coordination Handle all OPD IPD and surgical admissions for domestic and international patients Act as the single point of contact SPOC for patients from first interaction until hospital discharge Coordinate patient appointments admissions surgery schedules diagnostics and discharge planning across departments Patient Communication Counselling Communicate with patients in person over telephone WhatsApp and Zoom calls aligned with GCC Saudi time zones Explain treatment processes expected length of stay hospital workflows and non-clinical aspects of care in a clear and reassuring manner Escalate detailed clinical explanations to the senior medical staff as required Financial Counselling Payment Coordination Explain treatment costs packages inclusions and exclusions to patients and attendants Obtain approvals for any discount or exception beyond defined limits Ensure part-payment follow-ups every 6 hours until financial commitments are met Coordinate closely with billing and accounts teams to ensure timely collections Documentation Case Management Manage and monitor case sheets estimates bills investigation reports consent forms and discharge summaries until patient exit Ensure accurate and timely HIS EMR data entry and updates Maintain patient-wise digital and physical records partial ownership as per hospital policy Share reports bills and summaries with patients through approved channels email portal WhatsApp Process Control Checklist Ownership Create and maintain a patient-specific checklist covering documents approvals services and deliverables Track completion of checklist items with clinical billing nursing OT diagnostics and front-office teams Ensure no misses in patient services documentation or handovers Internal Coordination Escalation Liaise continuously with doctors nursing teams OT diagnostics billing and support services Escalate clinical issues to the respective Clinical Directors Escalate non-clinical operational or administrative issues to HR Admin and Hospital Administrator Performance Feedback Management Ensure high patient satisfaction through proactive communication and service recovery Performance will be evaluated primarily through patient and internal stakeholder feedback metrics Required Skills Competencies Patient Coordination Expertise Strong understanding of hospital workflows admissions surgeries and discharge processes Medical Knowledge Sound knowledge of biology medical and pharmaceutical concepts to communicate confidently with patients Financial Counselling Ability to explain costs negotiate within defined price bands and ensure payment discipline Communication Skills Excellent English and Hindi communication skills spoken and written Arabic speaking is a robust advantage System Proficiency Experience with HIS EMR ERP systems and digital communication tools Time Zone Adaptability Ability to work in Saudi GCC-aligned shifts with professionalism Coordination Multitasking Ability to manage multiple patients simultaneously with strict follow-up cycles Attention to Detail Accuracy in documentation billing coordination and checklist completion Qualifications Bachelor s degree in any discipline mandatory Strong foundation or exposure to medical biology or pharmaceutical subjects Prior experience in hospital patient coordination international patient services or medical tourism is an advantage Candidates from Kerala Manipur Assam or similar regions preferred due to adaptability and communication strengths But open to skilled candidates from anywhere Arabic language skills will be given immediate hiring preference Desired Attributes High ownership mindset with ability to shapeshift based on patient and operational needs Calm empathetic and professional under pressure Ethical transparent and compliant in financial discussions Strong follow-up discipline and accountability Culturally sensitive and patient-centric especially with international patients Job Type Full-time Pay 25 000 00 - 30 613 72 per month Benefits Provident Fund Application Question s Spoken Arabic Hindi Fluent English is an added Advantage Experience Patient Coordinator 3 years Preferred Work Location In person

📌 Patient Care Coordinator (Tamil Nadu)
🏢 Ropheka Multi Speciality Hospitals
📍 Tamil Nadu