Job Title Senior Manager - Operations Summary Position Senior Manager Operations Department Operations-Asset Function Reporting to Asset Lead Band Location Gurgaon Key Responsibilities Managing entire site Ops of multiple sites for different clients ensure C W processes are being adhered for all functions linked to facilities Responsible for managing entire gamut of Property Management with demonstrated leadership qualities Expertise in managing complete facility management including housekeeping technical security EHS admin vendor development purchase asset management etc Proficient in planning managing general administrative activities like housekeeping canteen services visitor management security transport management etc Manage P L costing Budgeting of the allotted site Identifying new vendors handling negotiations preparing agreements Service Level Agreements Managing properties in the organization including technical security housekeeping purchases and inventory parking management Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members Knowhow on making budgets periodical reports Ensure timely sign off of KPIs from clients Ensure timely submission of invoices collections compliances MMRs QBRs vendor management Team management organic growth from existing business contract renewals client retention etc Measure of Success Timely delivery of the results as per the agreed SLA s with Client Essential qualifications and experience Qualification BHM - Hotel Management B Tech - electrical mechanical Experience 7 - 10 years of experience in Facility management organization with multiple site handling experience Primary Interactions - External - SPOC s of multiple Client Internal - C W reporting manager Knowledge and skills required Should have knowledge of residential commercial site Ops Team management Should have knowledge of handling financials for sites Communication Proficiency oral and written Technical Proficiency Problem Solving Analysis Leadership Teamwork Orientation Relationship Management Financial Management Certified Facility Manager CFM International Facilities Management Association IFMA Building Owners and Managers Association BOMA industry certifications recommended other Engineering Business or technical training or certifications preferred Proficient in understanding management agreements and contract language Excellent computer and systems knowledge Strong literacy in Microsoft Office Suite MS Word Excel and PowerPoint Robust discipline of financial management including financial tracking budgeting and forecasting Knowledge of Financial Systems Skilled in Building Management Systems maintenance and monitoring INCO Cushman Wakefield