Job Title Sales Operations Executive - Hotel Onboarding Retention Salary - 18 000 - per month Immediate Joining Preferred Industry - Hospitality Tourism Online Travel Agencies About the Role The Sales Operations Executive will be responsible for onboarding newly subscribed hotels on Travifai guiding them through setup ensuring a smooth experience resolving queries and retaining hoteliers by addressing concerns promptly and professionally This role requires strong communication objection handling skills and the ability to maintain trust with hoteliers who may request refunds or express dissatisfaction Key Responsibilities 1 Hotel Onboarding Activation Welcome and onboard hotels whose subscription payments have already been completed Assist hoteliers in profile setup property details photos rooms rates amenities and policies Ensure all necessary information is complete for the hotel to go live on Travifai Provide a clear walkthrough of the dashboard features and system navigation Coordinate with internal teams tech sales support to resolve onboarding blockers 2 Relationship Management Maintain regular communication with newly onboarded hotels during the first 30 days Build trust ensure clarity about how the platform works and keep hotels engaged Share product updates new features and best practices to help hoteliers maximize visibility 3 Objection Handling Address concerns related to onboarding delays expectations platform understanding or performance Clarify product value processes and timelines to ensure client confidence Handle tough conversations calmly and convert negative sentiment into positive experience 4 Refund Prevention Retention Understand the reason behind refund requests and provide solutions to retain the hotel Offer alternative plans education or support to resolve dissatisfaction Collaborate with the sales lead to provide strategic retention offers if needed Ensure refund requests are minimized by maintaining proactive communication and transparency 5 Internal Coordination Reporting Work closely with tech and support teams to resolve any onboarding issues Maintain accurate records of onboarding status communication logs concerns and resolutions Prepare daily and weekly reports on onboarding numbers hotel sentiment churn risks and retention outcomes Identify patterns in objections and suggest improvements in process product Required Skills Competencies Solid communication and relationship-building skills Excellent objection handling and negotiation abilities Confidence and patience while dealing with dissatisfied customers Ability to explain product features clearly and simply Good understanding of sales processes and customer lifecycle Problem-solving mindset with a positive attitude Basic tech understanding to guide hotels through system setup Ability to remain calm and composed in sensitive conversations 6 Experience Qualifications 1-3 years in Sales Operations Customer Success Inside Sales or Client Onboarding preferred Experience in hospitality tech or travel tech is an added advantage Graduate in any discipline hotel management or business background preferred but not mandatory Performance Metrics KPIs Number of hotels successfully onboarded and activated Time taken to complete onboarding Retention rate of newly subscribed hotels Percentage reduction in refund requests Satisfaction score from hotels during onboarding phase Accuracy and quality of hotel listings created Job Type Full-time Pay From 18 000 00 per month Benefits Cell phone reimbursement Work from home Work Location Remote

📌 Operation Executive (New Delhi)
🏢 Travifai
📍 New Delhi