Customer Support Relationship Management Handle inbound and outbound customer calls in a professional manner Assist customers with product information service queries pricing and purchase guidance Maintain positive relationships and deliver excellent customer experience Follow up with customers to ensure satisfaction and resolve any concerns Sales Conversion Convert inquiries into confirmed sales through effective communication and consultative selling Promote and upsell relevant products services to increase revenue Understand customer needs and recommend suitable products Meet daily weekly monthly sales and conversion targets Communication Coordination Coordinate with operations logistics and billing teams for order processing and delivery Maintain customer records and interactions using CRM tools Share customer insights and feedback with sales and marketing teams Problem Solving Service Recovery Handle customer complaints and escalate unresolved cases to the concerned department Provide appropriate solutions and alternatives within timelines Documentation Reporting Maintain accurate call logs sales records and reports Present performance reports and suggest improvements Skilled Conduct Follow call scripts company policies and quality communication standards Maintain confidentiality of customer data and internal information Represent the brand positively during every interaction Job Type Permanent Pay 20 000 00 - 25 000 00 per month Work Location In person

📌 Customer Service Representative (New Delhi)
🏢 UpSkill Now
📍 New Delhi