Job Summary Are you ready to take your skills to the next level and make a real impact IFF is a global leader in flavors fragrances food ingredients and health biosciences We deliver sustainable innovations that elevate everyday products The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic export and consignment customer complaint coordination operational problem solving timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers and driving continuous work process improvement and coaching Junior CSR and CSR in the team Where You ll Make a Difference Manage customer orders including domestic export and consignment orders based on Sarbanes-Oxley Act compliance policy order entry order confirmation invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if anyProcess a credit note or a debit note related to a sales order or customer complaint Coordinate customer complaints and service cases related to a sales order Respond to customer s inquiry in a timely and accurate manner Build a strong partnership with internal and external stakeholders Drive continuous process improvement and KPIs in Order to Cash process Support internal external audit as needed Prepare or monitor Order fulfilment KPIs dashboard Coach or train recent hires and support on-going training for existing Customer Service Representatives What Makes You the Right FitBachelor s degree or above no specific major fields required 14 years experience in Customer Service or Supply Chain of business to business Knowledge in domestic and international trade Expert knowledge of MS Office tools Knowledge in SAP Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of the organization Highly collaborative and team player Cross cultural awareness How Would You Stand Out SAP training Microsoft Office tools training Word Excel PowerPoint Incoterm and Payment Term training We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy At IFF we believe that your uniqueness unleashes our potential We value the diverse mosaic of the ethnicity national origin race age sex or veteran status We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity expression sexual orientation or disability Visit IFF com careers workplace-diversity-and-inclusion to learn more We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy At IFF we believe that your uniqueness unleashes our potential We value the diverse mosaic of the ethnicity national origin race age sex or veteran status We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity expression sexual orientation or disability Visit IFF com careers workplace-diversity-and-inclusion to learn more

📌 Manager - Customer Service (India)
🏢 IFF
📍 India