Customer Care Executive Female - Night Shift Position Customer Care ExecutiveGender Requirement FemaleShift Night ShiftDepartment Customer Support Front Office Call CenterReports To Customer Care Manager Shift Supervisor1 Job Summary The Customer Care Executive Night Shift is responsible for handling customer queries calls messages and service requests during night hours The role ensures timely communication accurate information and a smooth customer experience while maintaining professionalism and safety 2 Key ResponsibilitiesA Customer Interaction Inbound Outbound Handle incoming calls messages and email inquiries promptly Provide accurate information about services procedures and policies Assist customers with booking scheduling and updating service requests Make outbound follow-up calls whenever required B Issue Resolution Support Understand customer concerns and provide appropriate solutions Log complaints and escalate to the relevant department when necessary Ensure all issues are followed up until resolved C Documentation Reporting Maintain accurate call logs and customer interaction history Update CRM or system entries with complete details Prepare end-of-shift reports for handover to the next team D Safety Protocol Compliance Follow company policies data privacy rules and night-shift protocols Maintain a safe working setting including security checks when required E Additional Duties Support front desk or administrative tasks depending on company needs Monitor online platforms WhatsApp website chat social media messages Ensure high service quality and customer satisfaction ratings 3 Required Skills Competencies Excellent communication skills English Hindi or regional languages Pleasant and professional telephone etiquette Good problem-solving and multitasking abilities Basic computer skills MS Office CRM tools email handling Ability to remain calm during difficult interactions Customer-centric mindset with patience and empathy 4 Qualifications Education Minimum 12th Pass Graduate preferred Experience 0-3 years in customer service BPO hospital hotel retail or support Freshers with good communication skills can apply 5 Work Conditions Night shift timing typically 8-12 hours based on company policy Female-friendly work environment with security support 6 Key Performance Indicators KPIs Response time and call handling efficiency Customer satisfaction score CSAT Complaint resolution rate Accuracy of data entry and reports Adherence to service protocols Job Type Full-time Pay From 15 000 00 per month Benefits Provident Fund Work Location In person