Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About the Role The Manager Architecture will lead a team of Platform Architects within the APAC region driving customer transformation through strategic platform guidance architecture design and best practices This role combines leadership technical expertise and consulting experience to deliver measurable business outcomes for ServiceNow s largest customers with a strong focus on GRR NPS and Adoption Key Responsibilities Team Leadership Development Build and lead a high-performing team of Platform Architects fostering growth enablement and professional development Promote a culture of collaboration knowledge sharing and continuous learning Customer Transformation Delivery Champion customer success by aligning platform strategy and governance with business objectives Provide strategic and technical leadership to customers partners and internal teams Contribute to customer-facing work target utilisation 20 through direct engagement in complex engagements Pre-Sales Business Development Support go-to-market efforts including pre-sales activities scoping and proposal development Partner with Product Sales and Enablement teams to align architecture strategy with broader organisational goals Influence adoption and consumption through strategic architecture guidance Thought Leadership Innovation Develop and refine service offerings best practices and thought leadership content Drive innovation and adoption in ServiceNow deployments Key Performance Indicators Gross Renewal Rate GRR - ensuring platform strategy drives retention Net Promoter Score NPS - delivering exceptional customer experiences Adoption Metrics - accelerating product consumption and business impact Team productivity and utilisation Talent development and readiness within the team Qualifications Qualifications Experience Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Leadership People Development 8 - 10 years of proven experience managing teams in a professional services environment Ability to inspire mentor and develop diverse technical and business talent Robust relationship-building skills with internal teams partners and customers Commitment to fostering an inclusive and equitable workplace Consulting Delivery Expertise 8-10 years in consulting or professional services with a focus on enterprise transformation Experience managing large-scale customer engagements and executive-level stakeholders Familiarity with Now Create Agile frameworks or similar methodologies Technical Expertise Strong understanding of SaaS platforms enterprise architecture and digital transformation Familiarity with ServiceNow or similar platforms is advantageous Ability to design scalable high-impact solutions across Technology CRM Industry or AI Data domains Exposure to AI integration in workflows and decision-making processes Other Qualities for Success Transformation mindset focused on long-term business impact Excellent communication skills to simplify complex concepts Passion for innovation and continuous improvement Ability to foster collaboration within a diverse team Optional Additions Preferred Certifications ServiceNow Certified Technical Architect TOGAF or similar Travel Requirements Up to 25 across APAC Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location Learn more here To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact globaltalentss servicenow com for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license