Telecaller Customer Sales Executive - ERA Enhance Research Analytics Pvt Ltd Location Ravipuram Ernakulam Timing 9 00 AM - 6 00 PM Monday-Saturday Department Sales Client Acquisition Job Purpose To drive customer engagement generate qualified leads support sales conversion and contribute to monthly revenue targets through high-volume outbound calling and CRM management Detailed Job Roles Responsibilities1 Outbound Calling Lead Qualification Make 50-100 outbound calls per day minimum requirement 50 preferred 100 day Maintain a consistent hourly calling target 15 outbound calls per hour if applicable Identify customer needs and qualify leads based on ERA s sales criteria Generate 10 qualified leads per day Schedule 5 customer appointments per week for the sales team 2 Sales Support Lead Conversion Explain ERA s IT digital marketing and consulting services clearly Convert qualified leads to potential sales opportunities Maintain a minimum lead conversion rate of 15 Follow up with prospects to increase closure probability Support field executives and the sales manager with updated lead data 3 CRM Management Reporting Ensure 100 CRM data accuracy through daily updates Log all calls lead statuses customer details and follow-up actions Prepare daily weekly lead reports and share with the Assistant Manager - Sales Ensure all scheduled appointments conversions and follow-ups are properly recorded 4 Customer Relationship Management Maintain professional communication and telephone etiquette Handle customer queries objections and service explanations effectively Build rapport to improve customer response and retention Provide pre-sales and post-sales support when required 5 Performance Target Achievement Achieve 50 calls day minimum 10 qualified leads day 5 appointments week 15 lead conversion Monthly Sales Turnover Contribution 1 50 000 Participate in weekly sales review meetings Improve performance using feedback and training 6 Compliance Communication Teamwork Maintain proper documentation and follow company process guidelines Support team targets and collaborate with field executives Attend training sessions to improve product knowledge and sales skills Uphold company standards in communication ethics and professionalism KPIs Key Performance Indicators Tele caller Performance KPIs KPI CategoryTarget Requirement calls per Day50 Qualified Leads per Day10 Appointments per Week5 Lead Conversion Rate15 Monthly Sales Turnover Target 1 50 000 CRM Data Accuracy100 Updates Daily Incentive Structure Monthly - Based on Sales Turnover Incentives apply only when telecaller achieves 80 of the target Telecaller Incentive Slabs Achievement of Target Incentive Rate 80 - 90 1 5 91 - 100 3 101 - 110 4 5 Sales above 110 may qualify for special bonus review Incentives apply only on the turnover within the achieved slab Additional Notes Weekly and monthly performance reviews determine continuation and growth Accuracy consistency and professionalism are mandatory Team collaboration is encouraged for achieving the overall monthly target of 10 00 000 Job Types Full-time Permanent Fresher Pay 8 372 82 - 25 608 82 per month Advantages Cell phone reimbursement Health insurance Provident Fund Work Location In person

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🏢 Sirra International Travel Private
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