Imagine working for one of the fastest growing Consumer technology brand in India A company that knows that its people are the key to its success in the marketplace A company in which achieving extraordinary results and having a stimulating work experience are part of the same process Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment We are looking for an experienced and result-oriented Customer Support Executive to join our customer service team Day-to-Day Responsibilities 1 Voice Support Handle customer calls in a professional and courteous manner providing information assistance and resolving issues related to our products services 2 Issue Resolution Identify customer needs troubleshoot problems and offer solutions to ensure customer satisfaction 3 Communication Clearly articulate information instructions and solutions to customers in English Hindi and a Southern Indian language 4 Documentation Maintain accurate records of customer interactions including inquiries complaints and resolutions 5 Feedback Collection Gather customer feedback and report insights to improve service quality and customer satisfaction 6 Compliance Adhere to company policies procedures and quality standards while handling customer interactions Requirements Experience Minimum of 1 year of experience in a customer service voice process role Languages Mandatory Proficiency in English Hindi Any Southern Indian language e g Tamil Telugu Kannada Malayalam will be a plus Skills Strong verbal communication skills with the ability to convey information clearly and effectively Good problem-solving and active listening skills Tech-Savvy Familiarity with customer service software and tools Basic computer skills and ability to navigate multiple systems Customer Focused Ability to handle challenging situations with professionalism and empathy Job Type Full time Pay 228 000 00 - 270 000 00 per year Benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question s - Do you have prior experience working in customer service or support roles How many years of experience do you have in handling customer queries via phone email or chat - Have you worked in consumer electronics lifestyle or e-commerce industries before How familiar are you with wearable technology smartwatches earbuds etc Are you an Immediate joiner Share your salary details here CCTC ECTC Notice Period Language Hindi Required Location Ashoknagar Bengaluru Karnataka Required Work Location In person