Our Company We re Hitachi Vantara the data foundation trusted by the world s innovators Our resilient high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data If you ve seen the Las Vegas Sphere you ve seen just one example of how we empower businesses to automate optimize innovate - and wow their customers Right now we re laying the foundation for our next wave of growth We re looking for people who love being part of a diverse global team - and who get excited about making a real-world impact with data Primary Responsibilities The L2-L3 Data Protection Administrator is responsible for the day-to-day support of the data protection environment for the assigned customer account s Monitor the data protection environment following established guidelines Perform health checks of the data protection application and infrastructure environments Perform data protection incident troubleshooting and mitigation actions Open and manage 3rd-party support tickets for end-to-end data protection incident management Coordinate work with 3rd party vendors and Hitachi Vantara support teams Execute data protection restores for assigned customer accounts Handle data protection configuration changes under established guidelines Implement change requests following ITIL best practices Monitor incident and service request ticket queues and work on assigned tickets Provide daily weekly and monthly operations metrics reports to the Service Delivery Manager Execute and deliver reports to Hitachi and to approved representatives for the assigned account s Create and modify support documentation for the data protection environment following established guidelines Follow the established policies procedures and practices defined by HitachiVantara Identify and provide suggestions on continuous improvement initiatives within the assigned account s Required Skills At least 5 years of IT support administrative experience At least 3 years of experience with commercial data protection application infrastructure environments CommVault or Netbackup Working knowledge of data protection best practices Administrative knowledge of storage systems SAN network systems computing systems and virtualized environments Basic administrative knowledge on data protection infrastructure including VTL tape libraries backup appliances Basic administrative knowledge of operating systems and database systems Working knowledge of commercial service management tools for incident problem and change Basic understanding of ITIL process Change Incident and Problem Management Education Bachelor s Degree or equivalent in Information Technology or other related technology fields of study ITIL Certification -preferred but not mandatory About us We re a global team of innovators Together we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges We turn organizations into data-driven leaders that can a make positive impact on their industries and society If you believe that innovation can inspire the future this is the place to fulfil your purpose and achieve your potential LI-BJ1 Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth We are committed to building an inclusive culture based on mutual respect and merit-based systems We believe that when people feel valued heard and safe to express themselves they do their best work How we look after you We help take care of your today and tomorrow with industry-leading advantages support and services that look after your holistic health and wellbeing We re also champions of life balance and offer flexible arrangements that work for you role and location dependent We re always looking for new ways of working that bring out our best which leads to unexpected ideas So here you ll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with We re proud to say we re an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success