About Us MostEdge formerly Aboveo is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail From advanced POS systems and self-service kiosks to surveillance loyalty solutions and next-level consumer engagement tools MostEdge empowers businesses to transform every customer interaction into a profitable opportunity By seamlessly integrating retail management processes optimizing supply chains and ensuring stock availability for in-demand products MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks As the only company offering 24 7 c-store operations shrink management audits and reconciliation services MostEdge ensures that every transaction is secure accurate and optimized for success Beyond technology MostEdge s learning academy nurtures employees and owners into tomorrow s retail leaders fostering innovation and growth across the industry By partnering with retailers distributors and manufacturers MostEdge is not just enhancing retail operations it s empowering businesses to thrive sustainably profitably and confidently in an ever-evolving market With customer presence in more than twenty states the company s staff services customers from Atlanta Georgia and Hyderabad Vadodara and Vijayawada India locations Job Summary We are looking for a proactive and detail-oriented Install Onboarding Specialist to manage the end-to-end setup process for new convenience store clients This role involves coordinating equipment installations training store personnel and ensuring smooth onboarding of new locations into our system Key Responsibilities Coordinate and execute installation schedules for new store locations Act as the primary point of contact for store owners during the onboarding phase Oversee and support the installation of hardware software solutions at store sites e g POS systems payment terminals network devices Collaborate with internal teams Sales Tech Support Customer Support to ensure smooth handover and transition Provide remote and or onsite training to store staff on system usage and best practices Troubleshoot installation and setup issues in coordination with the devlopment team Maintain accurate records of onboarding activities timelines and issues Track KPIs and feedback to improve the onboarding process over time Qualifications 2 years of experience in onboarding technical installation customer support or field operations preferably in retail or convenience store environments Strong project coordination and communication skills Familiarity with POS systems networking hardware or retail tech solutions is a plus Comfort with remote tools CRM ticketing systems video conferencing Problem-solving mindset and customer-first attitude Preferred Skills Experience working with C-store chains or independent retail stores Bilingual in English Hindi and Gujarati is a must Familiarity with software like Salesforce Zendesk or similar platforms What We Offer Competitive salary and benefits package Opportunities for growth in a rapidly expanding company Team-oriented and supportive team environment Training and development opportunities Job Type Full-time Pay 20 000 00 - 60 000 00 per month Benefits Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Support Associate (Telangana)
🏢 MostEdge
📍 Telangana