Job Title - GN - SONG - Service - Google CCAI - Consultant Management Level 09 Consultant Location Gurugram Mumbai Pune Bengaluru Hyderabad Chennai Must have skills Google Cloud Contact Center AI Platform Good to have skills NA Areas of Work Service Google CCAI Solution and Platform Design Job Summary You will work closely with our clients as consulting professionals who design build and implement initiatives that can help enhance business performance Roles Responsibilities As part of these you will drive the following Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX Agent Assist Insights CX and CCAI Platform Ujet cx Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center customer care domain Perform CX management capability assessment and identify foundational evolving and advanced capabilities co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team from CX operations IT Contact Center operations digital analytics line of business etc Work with technical Google team developers to convert user requirements into final product Work with Accenture and client team on CCaaS Contact Center as a Service migration Deliver agile delivery process continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients RFI and RFP process Participate in pre-sales activities including response to RFPs creating proofs of concept creating effective presentations demonstrating solutions during client orals effort and cost estimation process etc Participate in practice-specific initiatives including creating points of view creating reusable assets on contact center space performing analysis on industry research and market trends and bringing innovative solutions etc Professional Technical Skills A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components Additional Information 5 years of experience in working with Google CCAI solutions - creating virtual agents using Dialogflow generating meaningful analytics using Insights designing and implementing customer experience solutions projects any industry Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI like Amazon Lex IBM Watson Microsoft PVA Nuance Khoros etc and CCaaS platforms Genesys Amazon Connect Avaya Cisco Sprinklr etc is positive to have Story boarding creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills excellent written and oral communication skills Experience working in a large complex global team environment Ability to work effectively in a remote inclusive virtual global environment About Accenture Accenture is a leading global professional services company providing a broad range of services and solutions in strategy consulting digital technology and operations Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders With 624 000 people serving clients in more than 120 countries Accenture drives innovation to improve the way the world works and lives Visit us at About Our Company Accenture About Accenture Strategy Consulting Accenture Strategy shapes our clients future combining deep business insight with the understanding of how technology will impact industry and business models Our focus on issues such as digital disruption redefining competitiveness operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world Today digital is changing the way organizations engage with their employees business partners customers and communities This is our unique differentiator To bring this global perspective to our clients Accenture Strategy s services include those provided by our Global Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world For more information visit https www accenture com us-en Careers capability-network Accenture Global Network Accenture in One Word At the heart of every great change is a excellent human If you have ideas ingenuity and a passion for making a difference come and be a part of our team Experience Minimum 6 years of experience is required Educational Qualification MBA PGDM from tier 1 or 2

📌 #acn Gn - Song - Service - Google Ccai - Consultant (Karnataka)
🏢 Accenture
📍 Karnataka