ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions Research Microscopy Solutions Medical Technology Vision Care and Sports Cine Optics ZEISS India has 3 production facilities R D center Global IT services and about 40 Sales Service offices in almost all Tier I and Tier II cities in India With 2200 employees and continued investments over 25 years in India ZEISS success story in India is continuing at a rapid pace Further information at ZEISS India 1 Responsible for escalated technical support to field teams 2 Connect between global technical support teams field teams for faster resolution of tech issues 3 Proactive monitoring of quality issues of OPT Surgery products early life failures Escalation to factory for resolution Publish dash board for ongoing cases for visibility to entire org 4 Responsible for ensuring field team is trained to Zeiss standards monitor effectivity of training through Service Metrics on ongoing basis 5 Prioritize timely roll out execution of field change actions monitor report in tools 6 Periodic Continuous monitoring of Service standards through field inspection of Onsite PM Installation quality for continuous improvement 7 Identify upgrade opportunities in IB for maximizing life cycle busines opportunity 8 Provide NPI service readiness go live 9 Spare parts inventory planning mapping w r to IB distribution and region wise allocation 10 IB End of Service monitoring service extension spares planning 11 Provide effective remote technical assistance to customers through telephonic ZSS 12 Identify tap prospect to scale remote services FTFR for productivity improvements faster response to customers 13 Maximize ZSS adoption through periodic dash boards progress by regions 14 Works closely with Regional Service Managers Regional Technical Specialists - OPT Surgery for technical customer onsite issues monitor review performances of OPT Surgery products within the regions and identify plan and execute improvementsEducation Diploma Degree Post Graduate Degree in Engineering Technology Experience Minimum of 12 - 15 years of Field Services Specialization in Ophthalmic Medical Equipment Microscope Systems Medical Instrument Your ZEISS Recruiting Team Sikcha Chhetri

📌 Field Service Consultant (Karnataka)
🏢 ZEISS Group
📍 Karnataka