DESCRIPTION Amazon com strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon com continues to grow and evolve as a world-class e-commerce platform The Selling Partner Services SPS team acts as the primary interface between Amazon and our business partners We obsess over providing world-class support to Merchants selling on the Amazon platform We strive to predict the Seller s needs before they recognize they may have a problem create innovative self-help tools and provide solutions to help our partners better serve their customers We are looking for a Workforce Management WFM System Administrator to maintain our WFM back end front end systems and tools In addition the WFM System Admin will partner closely with other teams to deliver mission critical initiatives while devising solutions and tools that will benefit SPS Operations This role requires troubleshooting and problem-solving attention to detail and delivering high quality results on time Key job responsibilities Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency Ensures the accuracy and timeliness of all data flowing to and from WFM systems Respond to reported issues requests inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements Setup user access to systems and or services Creates and updates profiles permissions and maintains user accounts Drafts and maintains internal communications policies and procedures Participate in cross-functional activities such as requirements gathering review and user acceptance testing Works with internal IT support teams and vendor technical support as needed Provide on-call which will require working on some nights and weekends Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS 2 years of program or project management experience 2 years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level e g pivot tables charts multiple criteria lookups nested logical IF formulas data cleansing array formulas etc 2 years of defining and implementing process improvement initiatives using data and metrics experience 2 years experience in a Workforce Management Administrator position or 3 years of relevant WFM user experience Forecasting Scheduling Real Time Management required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience and a high level of dedication enthusiasm motivation and persuasive ability in a team and cross-functional environment Ability to learn and train technical information PREFERRED QUALIFICATIONS 3 years of driving end to end delivery and communicating results to senior leadership experience 3 years of driving process improvements experience Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3 years experience in a Workforce Management Administrator position or 4 years of relevant WFM analyst experience Forecasting Scheduling Real Time Management Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills experience with advanced use of Excel and using statistical analysis applications Speaking-listening-writing skills attention to details proactive self-starter Proven ability to work in a agile ambiguous environment Experience with automatic contact routing VoIP and any contact center case management tools Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Wfm Administrator Ii (Karnataka)
🏢 Amazon.com
📍 Karnataka