1 1 Achieve budgeted labor and parts revenue targets as per the plan 1 2 Provide accurate estimates to customers based on required vehicle services and coordinate with the Parts Department for necessary parts 1 3 Offer Value Added Services VAS to customers ensuring proper servicing and promoting synthetic oil sales as needed 1 4 Maintain high productivity quality repair standards and achieve 75 customer satisfaction with Quick Service and Same Day Delivery SDD of vehicles 1 5 Greet customers handle complaints schedule services estimate repair costs communicate with technicians and supervisors and ensure optimal customer service throughout the repair process 1 6 Diagnose automotive issues through customer descriptions inspections test drives maintenance records and service schedules 1 7 Build customer rapport by explaining estimates obtaining approval answering questions and arranging towing or temporary transportation if necessary 1 8 Maintain a well-organized service document database and submit required records to senior management when needed 1 9 Communicate with customers regarding rescheduled appointments due to delays part unavailability or any deviations in the service process 1 10 Coordinate with Floor Supervisors and Technicians to ensure customer satisfaction on-time delivery and adherence to ICX7 score above 60 and service complaint rate below 5 per month while also pursuing ongoing HMIL training and ensuring housekeeping and 5S standards are followed Contact Vijayalakshmi HR-(phone hidden) Job Types Full-time Fresher Pay 15 000 00 - 20 000 00 per month Perks Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Sevice Advisor (Tamil Nadu)
🏢 Important Company of the Sector
📍 Tamil Nadu