Job Title Customer Support Executive Type Full-time On-site Location Sector 48 Gurugram Salary 15 000 00 - 20 000 00 per month Incentives Performance Bonus Company Overview Vplak is a leading e-commerce platform specializing in electronics and accessories We pride ourselves on delivering top-notch products and unmatched customer service As we continue to grow we re looking for a dedicated Customer Support Executive to help us ensure a seamless experience for every customer Role Overview We re seeking a friendly proactive and solution-oriented Customer Support Executive who will act as the voice of Vplak You ll handle customer queries provide support through calls emails and chats and ensure every customer interaction ends with satisfaction Key Responsibilities Customer Interaction Handle incoming customer inquiries via phone email and chat Issue Resolution Resolve product-related queries complaints returns and order issues promptly Order Tracking Follow-ups Assist customers with tracking orders and proactively follow up on pending issues Product Knowledge Stay updated with product specifications and offers to assist customers accurately Customer Feedback Record feedback report recurring issues and contribute to process improvements CRM Management Log all interactions in CRM tools and maintain accurate customer records Requirements Education Graduate in any discipline Experience 0-2 years in customer support or call center E-commerce experience preferred Key Skills Strong communication in Hindi English Patience empathy and a problem-solving attitude Familiarity with customer support tools and CRMs Basic computer skills MS Excel Email Browsing What We Offer Supportive and fast-paced work setting Incentives for performance and customer satisfaction Learning and growth opportunities in a growing e-commerce business Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Customer Support Executive (cse) (Haryana)
🏢 Vplak India
📍 Haryana