Global University Systems is an international education group that empowers students to transform their lives through education We believe education drives careers lives and society forward enabling a brighter future for all Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive accessible and digital-first learning We currently educate around 122 000 students on campuses worldwide and have 20M unique subscribers to our courses Our global ecosystem powers accessible digital learning and academic achievement Position The Team Leader TL - SmartApply role functions as a bridge between frontline SmartApply Specialists and the First Line Manager FLM The TL is responsible for coordinating daily operations ensuring process compliance conducting quality audits training team members and supporting continuous performance improvements The TL not only holds full accountability for the team s performance but also acts as an advisor and operational support to the FLM stepping in where required especially in the FLM s absence The TL also directly contributes to daily processing and plays a key role in implementing the SmartApply process enhancements unique to the UK portfolio Job Purpose To assist the FLM in overseeing the SmartApply team working on student applications ensuring accuracy consistency and adherence to pre-admission protocols The role involves work allocation performance monitoring staff coaching and coordination with stakeholders to maintain delivery standards and manage volume spikes efficiently Operational Oversight- Assign and monitor daily tasks across the team conduct quality checks and audits track productivity and turnaround time TAT ensure consistency and compliance Team Support Development- Support onboarding training and mentoring of SmartApply Specialists conduct regular feedback sessions and participate in first-level grievance resolution Process Performance Reporting-Maintain and present operational metrics escalate concerns to FLM and contribute to monthly reviews and forecasting Stakeholder Coordination-Collaborate with internal teams Sales Admissions Product to address escalations clarify processes and deliver service excellence for the UK brands Compliance Standards- Ensure adherence to all relevant institutional guidelines accreditation standards and SmartApply SOPs Continuous Improvement-Identify process gaps propose enhancements and support pilot rollouts of SmartApply upgrades and system integrations Requirements Bachelor s degree in education counselling business or a related discipline A B2 level of English proficiency or higher is required Minimum of 3 years in education services or ITES operations preferably pre-admissions with at least 1 year in a team lead or supervisory capacity Experience handling international admissions or academic services is desirable Strong understanding of pre-admissions processes systems and documentation protocols Proficiency in MS Office Excellent verbal and written communication Ability to plan prioritize and manage day-to-day work efficiently Robust interpersonal and coaching skills Other information Please note this position is only available on our Consultancy Agreement We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company We will screen all applicants and select candidates whose qualifications meet our requirements We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process Please share your CV in English We wish you every success GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation or religion or belief

📌 Team Leader-smart Apply (Telangana)
🏢 Global University Systems
📍 Telangana