Responsibilities Handle customer queries efficiently via chat and voice platforms Deliver courteous prompt and solution-oriented support Maintain CRM records and update customer interaction logs Troubleshoot common issues and escalate unresolved cases Meet performance metrics and adhere to quality guidelines Collaborate within teams to enhance support strategies Qualifications Experience Education Graduate or Undergraduate in any discipline Experience Prior exposure to customer support in chat and voice processes preferred Familiarity with CRM systems and online support tools Ability to manage high-pressure high-volume environments Skills Required Excellent verbal and written communication in English Active listening and empathy-driven resolution skills Multi-tasking and adaptability under rotational shifts Quick learner with customer-first mindset Tech proficiency and CRM literacy Job Types Full time Permanent Fresher Pay 20 000 00 - 35 000 00 per month Benefits Provident Fund Education Bachelor s Required Experience Excellent English communication skills 1 year Preferred Customer support chat and voice 1 year Preferred Basic computer proficiency typing speed and accuracy 1 year Preferred CRM system knowledge Ticketing tools 1 year Preferred Problem-solving and conflict resolution 1 year Preferred Multi-tasking Time management and punctuality 1 year Preferred Quick learning ability Attention to detail 1 year Preferred Positive attitude and team collaboration 1 year Preferred Language English Required Location Gurgaon Haryana Required Work Location In person

📌 Customer Service Executive (Haryana)
🏢 CareerCraft
📍 Haryana