Key Responsibilities Address and resolve customer queries professionally via phone and chat Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods tools Handle customer complaints provide appropriate solutions and alternatives and ensure timely follow-ups Adhere to company communication guidelines procedures and policies Job Details Salary 26 000 - 30 000 month CTC Shift 5 Days Working Rotational Shifts with Rotational Weekly Offs Work Mode Work From Office Udyog Vihar Gurugram Cab facility Both-side cabs provided Selection Process Apply online on Internshala Shortlisted candidates will be invited for a walk-in interview at Transcom s Gurgaon office Interview Roundsi HR Roundii Operations Roundiii Client RoundAbout Company Transcom provides digitally enhanced customer experience CX services to some of the world s most ambitious brands More than 300 clients globally including disruptive e-commerce players category redefining fintechs and technology legends rely on us for on- off- and nearshoring services Transcom s over 33 000 employees work in 90 contact centers and work-at-home networks across 28 countries creating brilliant experiences in customer care sales content moderation and backoffice services We help our clients drive their brands forward customer satisfaction up and operating costs down Desired Skills and Experience English Proficiency Spoken English Proficiency Written Effective Communication Job Types Full-time Permanent Fresher Pay 26 000 00 - 30 000 00 per month Advantages Health insurance Provident Fund Language English Required Work Location In person

📌 Customer Service (Haryana)
🏢 Transcom
📍 Haryana