We are looking for an experienced Application Support Engineer L2 with a techno-functional background to support critical banking applications particularly related to CMS and CMS-based OTP systems The ideal candidate will have hands-on experience in resolving functional and technical queries analyzing logs and coordinating with internal and external stakeholders including SMS vendors Key Responsibilities Provide Level-2 application support handling escalated incidents and service requests Analyze and monitor the SMS front-end and back-end systems for CMS and CMS-based OTP Respond to functional and technical queries received via email calls and iTouch CRM from banking branches Analyze application logs errors and system behavior to determine root cause analysis RCA Perform routine system health checks and monitor application performance through dashboards and alerts Execute maintenance activities such as log rotation configuration checks and database updates Coordinate with SMS vendors for issue resolutions and performance optimization Support and participate in Data Center DC Disaster Recovery DR drills and activities Collaborate with development and release teams for deployments patches and enhancements Maintain and contribute to knowledge base FAQs documentation for known issues and resolutions Proactively identify patterns in recurring issues and provide recommendations for long-term solutions Assist end-users with application-related recovery workflows and functionality issues Willingness to work in a 24x7 support environment including weekends holidays if required Skills Required Domain Knowledge CMS Banking BFSI Strong analytical and troubleshooting skills Positive understanding of application architecture incident management and production support Hands-on experience in PL SQL or SQL Linux UNIX commands Application monitoring tools Familiarity with ticketing systems and CRM tools e g iTouch CRM Ability to communicate clearly with technical and non-technical stakeholders Experience in working with vendors external partners Preferred Certifications PL SQL Linux Administration ITIL optional Educational Qualification B E B Tech MCA BCA BSc IT CS Certification in BFSI or Information Technology Project Management Posted on July 25 2025Experience Level Experienced Contract Type Department Support Services - SMS Support