Skill required: Talent Acquisition - Onboarding

Designation: HR Service Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do "The Talent Acquisition Recruitment professional at CL9 is responsible for the strategic development and ongoing operation of Recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities, while ensuring delivery of Recruitment services in line with contractual metrics and operational best practices.
The role is accountable for day-to-day recruitment operations"

What are we looking for Qualification: Any Graduate
Shift: "Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"

"Relevant years of End-to-end recruitment delivery (workforce planning, sourcing, screening, onboarding)
RPO or managed services recruitment models
SLA / KPI management and recruitment reporting
Team handling and day-to-day operational oversight
Client interaction and issue resolution
Exposure to Australian recruitment processes especially in Supermarket/Retail industry is mandatory
Knowledge of SuccessFactors Recruiting module"

Roles and Responsibilities: "Day to Day activity: strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screeningonboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards,



responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs). Some on with US/ Canada recruitment experience has managed recruitment for these geographies.
Key responsibilities:
Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery
Manage day to day client interactions and communications
Mentor and manage a team of recruiters
Develop and deploy process improvement initiatives and process optimization projects within the deal
Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections
Handling any team performance related issues with in the team
Partner with Hiring Managers and candidates and ensure continuous engagement throughout the end-to-end hiring process"
"Recruitment service delivery and RPO operations
SLA / KPI tracking and operational governance
Team mentoring and performance management
Client interaction and issue resolution
Recruitment analytics and dashboard reporting
Process optimization and continuous improvement
Strong understanding of end-to-end recruitment lifecycle
Excellent communication skills with skilled, error-free language
Ability to interact confidently with clients and internal stakeholders
Clear articulation during operational and governance discussions
Knowledge of Applicant Tracking Systems (ATS), Job Boards, HCM platforms"

Qualification Any Graduation

📌 HR Service Delivery Specialist (Bengaluru)
🏢 Accenture
📍 Bengaluru