Role & responsibilities

- Oversee complete workshop operations including job allocation, service flow, and delivery timelines
- Ensure high levels of customer satisfaction through quality service and timely delivery
- Manage and lead technicians, service advisors, and support staff
- Monitor daily service targets, revenue, and productivity of the workshop
- Handle customer complaints and ensure quick and effective resolution
- Maintain service quality standards as per TVS guidelines
- Ensure proper spare parts coordination and inventory management
- Drive AMC, service packages, and repeat service business
- Maintain records, reports, and MIS for management review

Preferred candidate profile

- Diploma/Degree in Mechanical/Automobile Engineering (preferred)




- 3 years of experience in automobile service operations (two-wheeler preferred)
- Strong team management and problem-solving skills
- Positive communication and customer handling abilities
- Knowledge of workshop processes, job cards, and service KPIs
- Basic computer knowledge (DMS, MS Excel)

Perks and benefits

- Competitive salary with performance-based incentives
- Monthly performance bonuses based on workshop targets
- Career growth opportunities within dealership network
- Training and certification programs from TVS
- Stable and structured work environment

📌 Service Manager (Katni)
🏢 Narsingh Autocorp
📍 Katni