We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and leadership.

Roles and Responsibility

- Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve overall performance.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other relevant tools.

📌 Team Leader- Operations (Thane)
🏢 TP
📍 Thane