- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer experience.
- Analyze data and metrics to identify trends and areas for improvement.
- Provide coaching and training to team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader or in a similar role.
- Strong knowledge of BPO/Call Centre operations and management.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team building and talent development programs.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad
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