Roles and Responsibility

- Develop and implement quality control processes to ensure high standards of customer service.
- Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.
- Collaborate with other departments to resolve issues and improve overall performance.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Implement corrective actions to address identified issues and concerns.
- Ensure compliance with company policies and procedures.

Job Requirements

- Minimum 5 years of experience in quality management, preferably in a BPO or call center setting.
- Strong knowledge of quality control processes and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to analyze data and metrics to identify trends and opportunities for improvement.
- Strong problem-solving and decision-making skills.
- Experience with auditing and reviewing processes to identify areas for improvement.

📌 Manager Quality (Malad)
🏢 TP
📍 Malad