We are looking for a highly skilled and experienced Quality Team Leader to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in quality assurance, with a strong background in customer service and excellent communication skills.

Roles and Responsibility

- Lead and manage a team of quality analysts to ensure high-quality customer service.
- Develop and implement quality control processes to improve customer satisfaction.
- Analyze data and metrics to identify areas for improvement and optimize quality performance.
- Collaborate with cross-functional teams to resolve issues and enhance overall customer experience.
- Train and coach team members on quality procedures and best practices.
- Monitor and report on quality metrics,



such as first call resolution rate and customer complaints.

Job Requirements

- Minimum 2 years of experience in quality assurance or a related field.
- Robust knowledge of quality management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and reporting skills, with the ability to interpret data and make informed decisions.
- Experience with CRM software and IT-enabled services is an added advantage.

📌 Quality Team Leader (Malad)
🏢 TP
📍 Malad