We are looking for a highly skilled and experienced WFM Scheduler to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in scheduling, forecasting, and performance management.

Roles and Responsibility

- Analyzes contact center trends, including call volume, patterns, staff productivity, attrition rates, and resource allocation.
- Conducts call pattern forecasting and schedule planning activities to meet business unit objectives.
- Recommends operational improvements based on analysis results.
- Develops knowledge base from skilled/university degree and approximately 1-2 years of practical professional experience.
- Leads a team of more junior co-workers and sets day-to-day operational objectives.
- Continuously improves day-to-day activities/processes.





Job Requirements

- Minimum 1 year of experience in scheduling, forecasting, and performance management.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work independently.
- Ability to develop and implement process improvements to increase efficiency and productivity.
- Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
- Experience with Teleperformance or similar tools and technologies is an added advantage.

📌 WFM Scheduling Analyst (Malad)
🏢 TP
📍 Malad