We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a robust background in customer service and team management.

Roles and Responsibility

- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and evaluate team member performance, providing coaching and feedback as needed.
- Collaborate with other departments to ensure seamless operations and resolve customer complaints.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Ensure compliance with company policies and procedures, maintaining high standards of quality and integrity.

Job Requirements





- Proven experience in customer service and team management, with a minimum of 2 years of experience.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to handle complex customer issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong attention to detail, with excellent organizational and time management skills.
- Experience with CRM software and teleperformance tools, demonstrating a strong understanding of customer relationship management principles.

📌 Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru