We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

Roles and Responsibility

- Provide exceptional customer support through various channels, including phone, email, and chat.
- Utilize advanced support technologies and processes to achieve outstanding results.
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
- Develop and maintain thorough knowledge of products and services to effectively communicate with customers.
- Analyze customer feedback and suggest improvements to enhance the overall customer experience.
- Work in a fast-paced environment,



meeting performance targets and deadlines.

Job Requirements

- Minimum 2 years of experience in a related field, preferably in customer service or sales.
- Strong understanding of customer experience management principles and practices.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a team environment and collaborate with others.
- Robust attention to detail and ability to multitask.
- Proficiency in using computer applications and software.
- Experience working in a BPO or IT enabled services company.

📌 BGV - International Professional (Malad)
🏢 TP
📍 Malad