We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.
Roles and Responsibility
- Manage and supervise a team of customer service representatives to achieve operational goals.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide coaching to improve customer satisfaction.
- Collaborate with other teams to resolve issues and enhance overall customer experience.
- Monitor and report on key performance indicators to identify areas for improvement.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and teleperformance tools is an asset.
- Ability to lead and motivate a team to achieve exceptional results.